At S22 Digital, we continue to expand our ecosystem of proprietary technology solutions for events. This time we present Lisa · AI Event HelpPoint, an artificial-intelligence-based assistant designed to improve the attendee experience at congresses, conferences, trade shows and professional events.

Lisa was created with a clear goal: to provide useful, fast and accessible information during the event, reducing attendees’ common questions and enabling more responsive support from the organisers.

An Intelligent Help Point for Attendees

At any event, attendees need to resolve questions quickly: where a room is, what time a session starts, who is speaking in a talk, how to collect their accreditation, where to check the programme or what services are available.

Lisa centralises this kind of information and turns it into a simple conversational experience. Users can ask their questions and receive clear answers about the agenda, locations, speakers, timings, accreditations and the event’s frequently asked questions.

Technology Applied to the Event Experience

Lisa is designed as an intelligent HelpPoint, that is, a digital help point that can be integrated into the event website, an information screen, an accreditation area or other digital channels defined by the organisers.

The way it works helps improve service to the public without overloading the technical secretariat team, especially at events with high attendance, multiple spaces, complex agendas or numerous speakers.

Information on the Agenda, Rooms and Services

Through Lisa, attendees can immediately access practical information about the event:

agenda and timings, room locations, sessions and talks, speaker details, accreditations, access points, available services, frequently asked questions and general guidance.

This makes the user experience more independent, smooth and well organised.

A Proprietary S22 Digital Solution

Lisa is part of the proprietary software ecosystem developed by S22 Digital to respond to real needs in event organisation.

Alongside other tools such as Smart Events, Sustainable Events, Panelists and Ximo, this solution reinforces our work in event experiences.

Artificial Intelligence at the Service of the Organisation

Artificial intelligence does not replace human support, but it does make it possible to optimise processes, anticipate frequent questions and provide immediate answers at key moments.

With Lisa, organising teams can improve communication with attendees, reduce operational incidents and deliver a more professional, accessible and personalised experience.

At S22 Digital, we develop technology solutions designed to make events work better before, during and after they take place. Lisa represents another step in that direction: an intelligent tool to support attendees and make event management easier.

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